Covid-19 Updated Policies/Procedures
the presence of Covid-19 in our community has posed many challenges to the safety and success of our massage practice. we have explored and researched tirelessly to develop protocols that meet our new standards of safety and mitigate the risks of receiving massage during this time. our plans can only be successfully executed with the cooperation and support of everyone that walks through Melt’s door. to ensure the safest environment possible, we ask that you thoroughly read through our updated policies and adhere to them at all times during your visit. Your safety and the safety of the Independent Lmts that call melt home means everything to us. so we thank you!
Health screening:
We ask that clients complete intake forms ahead of their arrival at Melt. If forms are not complete upon arrival, clients will be asked to fill them out before heading into their session and the session will still need to end on time.
If you are feeling sick, develop any concerning symptoms prior to your visit, or have had any exposure to Covid-19, we ask that you get in touch with us as soon as possible and reschedule your session.
Cancellation & Payment
Covid-19-Related Cancellations: We have relaxed our 24-hour cancellation policy when it comes to reasons related to Covid-19. If a client feels at any point before the start of their appointment that they have become a potential risk, they will not be charged for canceling. We ask that clients let us know as soon as issues arise out of respect for the therapist.
All other Cancellations: If you need to change or cancel, we ask that you give us at least 24 hours notice. Late cancels will be charged 50% of the session cost. Clients who cancel within 1 hour of their appointment or who do not show up/inform us will be charged in full.All payments take place online - clients have the option of prepaying or Melt’s virtual desk will charge them the day of their session.
We encourage tipping via Venmo so that there is less handling of paper bills. A poster with all LMTs Venmo codes will be posted in the front of Melt and we will also send clients an email with your therapist's Venmo code the day of your session.
Your Visit:
We ask that clients arrive 5 minutes before their appointment time and not any earlier to minimize overlap.
Clients are required to wear a mask in all common areas of the massage studio.